Product Support Engineer III

About Fujitsu Network Communications, Inc.

Join us, Fujitsu wants innovators like you! Fujitsu Network Communications, Inc. is part of the global Fujitsu group of technology companies. We’re bringing the power of Digital Transformation (DX) to the network operators, communications service providers, and internet content providers that keep the world connected. We combine 30-plus years of expertise in multivendor network technology with customer service excellence and best-in-class network hardware, software, and services as we design, build, operate, and maintain the critical infrastructure for wireless and wireline communications. The Fujitsu group is committed to doing the right thing, as well as to supporting the communities where we do business. We’re also a diverse, inclusive, and innovative workplace that achieves together.  We offer highly competitive compensation, benefits, and career development opportunities, as well as flexible options for working your way.  See what working at Fujitsu looks like at https://www.linkedin.com/company/fujitsu/life/americas/.  For more information, please visit http://us.fujitsu.com/telecom.

Req ID:16269 

Job Title: Product Support Engineer III

Fujitsu at a Glance

Fujitsu is a leading information and communication technology (ICT) company, headquartered in Japan, offering a full range of technology products, solutions, and services. Approximately 132,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers.

We are a corporate culture that places great value on the pursuit of new possibilities previously unimagined and brings them to fruition has been the foundation of the Fujitsu’s success since its inception.  In an increasingly competitive world, in which the pace of change continues to accelerate, Fujitsu must strive for continuous innovation. Each and every employee will rise to the challenge of creating new value amid changes in the management environment, technology, society and the marketplace. With a spirit of challenge, we are committed to the continuous creation of new value.  Fujitsu wants innovators like you!
Req ID:16269

About Fujitsu Network Communications

Fujitsu Network Communications, Inc. is a leading provider of digital transformation solutions for network operators, service providers and content providers worldwide. We combine best-in-class hardware, software and services with multi-vendor expertise to enable cost savings, faster services delivery and improved network performance. Working closely with our customers and ecosystem partners, we design, build, operate and maintain better networks for the connected world. For more information, please see http://us.fujitsu.com/telecom or connect with us on LinkedIn at www.linkedin.com/company/Fujitsu-network-communications.

We are seeking a Product Support Engineer for our Waterview, Dallas, TX office.

• Plans and performs configuration, set-up and turn up support for customer demonstrations, lab evaluations and field trials.
• Participates in planning meetings and interfaces with upper management, Sales, Product Management, lab and staff level Customer engineers to help ensure acceptance of new products or software releases into customer networks.
• Provides lead product support for customer evaluations by providing technical expertise and executing system tests during the evaluations.
• Provides lead technical support for customer First Office Applications (FOA) and field trials.
• Generates detailed customer acceptance test plans. Validates test plans, for completeness and accuracy.
• Provides direct lab support to customers during the execution of the test plan.
• Provides product support for interoperability testing between FNC, Partner and other Vendor's products.
• Provides technical support for customer demos, industry shows and expos.
• Provides  tier 3 support to customers for product and network problems that are escalated from Tier 1 through Tier 3 support.
• Troubleshoots and investigates product related network/product issues escalated from FTAC with minimal guidance from upper-level Product Support Engineers and Product Support Management as required.
• Works with Product Planning and Engineering during the investigation and testing of product problems that require design or product operational change via the EIR process.
• Develops Methods Of Procedures in the areas of product operation and upgrades.
• Review technical documentation for technical accuracy and usability. Provide input on content.
• May compose product documentation including technical information bulletins and product management bulletins
• Provides technical expertise to other departments within FNC as required.
• Mentors lower-level Product Support Engineers.
• Produce Customer Acceptance Test Plans
• Produce Technical Information Bulletin on product related issues
•  

Qualifications

• BSEE/ET or equivalent or, 3 to 5 years related experience
• CCNP or higher preferred,
• 3+ years relevant experience
• In depth knowledge of Optical equipment & Data
• Knowledge of Software vary OS
• Knowledge os server and network operations
• Strong presentation skills and the ability to work well with customer technical staff.

At Fujitsu, one of our corporate principles is "We respect human rights." This principle underpins our corporate and individual activities and guides the actions of every Fujitsu Group member. We embrace diversity and equal opportunity. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.  By empowering people, we can unleash our collective strengths to create a better experience for our employees, our customers, and our partners.

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