Software Support Engineer

Fujitsu at a Glance

Fujitsu is a leading information and communication technology (ICT) company, headquartered in Japan, offering a full range of technology products, solutions, and services. Approximately 132,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers.

We are a corporate culture that places great value on the pursuit of new possibilities previously unimagined and brings them to fruition has been the foundation of the Fujitsu’s success since its inception.  In an increasingly competitive world, in which the pace of change continues to accelerate, Fujitsu must strive for continuous innovation. Each and every employee will rise to the challenge of creating new value amid changes in the management environment, technology, society and the marketplace. With a spirit of challenge, we are committed to the continuous creation of new value.  Fujitsu wants innovators like you!
Req ID:15150 

Software Support Engineer

Corporate Overview

Fujitsu Network Communications, Inc., is a trusted partner to a broad spectrum of customers across all industries, enabling them to realize the maximum value from their communications networks.  We are a market-leading U.S.-based manufacturer of network equipment and a top U.S. patent holder in optical networking.  Our solutions combine the best wireline, wireless, and software technology with extensive multivendor services expertise to deliver custom, end-to-end network integration and management solutions.  For more information, please see http://us.fujitsu.com/telecom, connect with us on LinkedIn at www.linkedin.com/company/fujitsu-network-communications, and follow us on Twitter @FujitsuFNC.

Job Description

Service Operations & Maintenance is looking for a highly experienced engineer with advanced skillsets in software validation, solution deployment, and customer maintenance support.  The selected candidate must demonstrate advance knowledge in Network Management Systems and SDN controllers.  Deployed solutions may include Fujitsu products and/or 3rd party vendor products.  Candidate must have excellent customer service soft-skills, and be able to work in fast paced environment, via the phone.

Accountabilities

• Troubleshoot NMS network issues and applications via telephone while using GoToMeeting, Teams or any other video conference tool
• Must have exceptional customer service soft skills
• Develop, document, and execute validation test plans on hardware, software, plug-ins, and operating system
• Perform health check on all the NMS hardware and software components
• Develop, document, and execute automated test scripts in a lab and production environment
• Perform NMS software and hardware upgrades in a lab and production environment
• Develop and document NMS hardware and software baseline configurations
• Develop MOPs in a lab and production environment
• Perform NMS hardware and software installation in a lab and production environment

Qualifications

Required

• 5+ Years with working experience in telecommunications
• Experience knowledge in network virtualization and cloud technologies
• Advanced knowledge of Linux (RedHat 6 or 7)
• Experience with server installation and server management
• Troubleshooting experience with Linux and Solaris operating system
• Working knowledge of Database (Oracle, MySQL, Cassandra)
• Have understanding of Routing/Switching
• Have understanding of telecommunication technologies (SONET, DWDM, Ethernet)
• Experience supporting new product deployments, test plan creation and execution
• Strong written and verbal communication skills
• Ability to successfully multiple tasks while under pressure
• Detailed analytical abilities and technical writing skills
• Strong interpersonal skills and experience working with cross-functional teams
• Must be able to travel a 25% of the time, or as needed

Desired

• Degree in Engineering and 7+ years working experience
• Linux and OpenStack certifications
• Cisco and/or Juniper Routing/Switching Certifications
• Comfortable performing product vendor evaluations
• Intermediate knowledge in Orchestrators

At Fujitsu, one of our corporate principles is "We respect human rights." This principle underpins our corporate and individual activities and guides the actions of every Fujitsu Group member. We embrace diversity and equal opportunity. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.  By empowering people, we can unleash our collective strengths to create a better experience for our employees, our customers, and our partners.

California Privacy Act: https://www.fujitsu.com/us/Images/CALIFORNIA-CONSUMER-PRIVACY-ACT-NOTICE.pdf