Customer Success Data Analyst IV

About Fujitsu Network Communications, Inc.

Join us, Fujitsu wants innovators like you! Fujitsu Network Communications, Inc. is part of the global Fujitsu group of technology companies. We’re bringing the power of Digital Transformation (DX) to the network operators, communications service providers, and internet content providers that keep the world connected. We combine 30-plus years of expertise in multivendor network technology with customer service excellence and best-in-class network hardware, software, and services as we design, build, operate, and maintain the critical infrastructure for wireless and wireline communications. The Fujitsu group is committed to doing the right thing, as well as to supporting the communities where we do business. We’re also a diverse, inclusive, and innovative workplace that achieves together.  We offer highly competitive compensation, benefits, and career development opportunities, as well as flexible options for working your way.  See what working at Fujitsu looks like at https://www.linkedin.com/company/fujitsu/life/americas/.  For more information, please visit http://us.fujitsu.com/telecom.

Req ID:16223 

Customer Success Data Analyst

This position serves as a “Data Driven Management Analyst” for the Network Customer Success Unit (NCSU), reporting directly to the Head of the NCSU. The ideal candidate must be fluent in Japanese and English, with strong communication and interpersonal skills, and an ability to assimilate detailed data into insightful executive-level presentations. They must have a solid foundation in data analytics and KPI/KGI process management. The candidate must be confident working in a dynamic environment with a broad set of responsibilities. The location for this role will be Richardson, TX. Dependent upon the candidate’s experience and qualifications, this position will be leveled globally as GRF 12 or GRF 13.

Role Responsibilities

Data-driven management:

• Collaborate across NCSU and business units within the NWG to provide access and transparency to internal process data such as sales pipelines, risk assessments, forecasts of revenue, expenses, margin, deal tracking, process metrics, etc.
• Perform data analysis and develop analytics and visualization of progress of various processes.
• Calculate KPIs for tracking sales and marketing process performance.
• Provide data-driven insights on continuous improvement actions.
• Prepare executive-level presentations and supporting visualizations that provide insight into the organization's data.
• Develop a system for data repository and cataloging, and version control for transparent and near real-time access.

NCSU process schedule management:

• Define schedule and coordinate major process events and milestones across global sales and marketing.
• Track and drive resolution of NCSU action items.

NCSU expense management:

• Facilitate budgeting planning and ongoing tracking.

NCSU status report consolidation:

• Create and operate a reporting system that allows for timely flow of necessary data to the NCSU from all relevant departments and direct reports.

Manage Special Projects (at the direction of the NCSU Head):

• Lead the coordination of transformation projects to drive globalization and improve efficiency across NCSU globally.
• Track strategic initiatives by monitoring progress towards meeting goals and achieving benchmarks, analyzing data, ensuring follow- through on the part of key players, and sustaining momentum needed to drive these initiatives.

Support US and Japan NCSU management:

• Navigate language, corporate processes, and cultural differences.

Desired Skills and Experience

• 7-10 years’ experience including a minimum of 2 years managerial experience (people or project leadership).
• Required to be fluent in Japanese and English, with strong communication (verbal and written), and interpersonal skills.
• Ability to assimilate detailed data into insightful executive-level presentations.
• Solid foundation in data analytics and KPI/KGI process management.
• Creativity, independent thought, and confidence working in a dynamic environment with a broad set of responsibilities.
• Strong Program Management, Project management, and/or Technical Leadership experience.
• Ability to understand complex technical material and be able to ascertain business implications of technical choices.
• Ability to build complex cross-group/departmental plans, drive, track, and report execution progress.
• Strong relationship building skills, able to influence internal and external stakeholders.
• Excellent analytical skills, able to proactively seek multiple data sources and synthesize meaningful observations and action plans.
• Strong ability to manage multiple deliverables, even in the face of some level of ambiguity.
• Sound planning and resource management skills.
• Self-starter who requires a minimum of supervisory oversight.
• Demonstrated skills in systematic problem solving and ability to take general direction and turn into specifications/results.
• Must be able to manage conversations with executives from multiple disciplines.
• Ability to work cross-group and provide strong leadership in the absence of clear positional authority.

Education

A bachelor’s degree is required; Finance, Data Science or Engineering disciplinary background along with an MBA is preferred.

Fujitsu salaries are aligned to the specific geographic location in which the work is primarily performed. ​ It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the circumstances of each situation. The pay range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: specific skills, qualifications, experience, and comparison to other employees already in this role. The pay range for this position is estimated at $104,934.90 to $149,907.00 USD. Additionally, this role may be eligible for a short-term incentive based on company results and individual performance.

As a technology company, Fujitsu recognizes that human resources are its most important capital. To create an environment where all employees can work positively and healthily, both in mind and body, we offer a full range of health, 401K, and other benefits.​

At Fujitsu, one of our corporate principles is "We respect human rights." This principle underpins our corporate and individual activities and guides the actions of every Fujitsu Group member. We embrace diversity and equal opportunity. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.  By empowering people, we can unleash our collective strengths to create a better experience for our employees, our customers, and our partners.

California Privacy Act: https://www.fujitsu.com/us/Images/CALIFORNIA-CONSUMER-PRIVACY-ACT-NOTICE.pdf