Knowledge Documentation Specialist II

About 1FINITY

 1Finity, a Fujitsu company, is a global provider of communications networks for our connected world. We uniquely combine technological leadership and expertise in open optical and wireless networking, network automation, and applied AI/ML to design, build, operate, and maintain critical digital communications network infrastructure. Collaborating closely with ecosystem partners, we deliver transformative outcomes for service providers and network operators, and enable them to lower TCO, improve network performance, and increase energy efficiency. We’re also a diverse, inclusive, and innovative workplace that achieves together.  We offer highly competitive compensation, benefits, and career development opportunities, as well as flexible options for working your way.  See what working at 1Finity looks like at https://www.linkedin.com/company/1finity-inc/. For more information, please visit https://1finity.com/?utm_source=li&utm_medium=soc.

Req ID:16391 

Knowledge Documentation Specialist II is responsible for creating, maintaining, and enhancing technical documentation that supports product development, deployment, and customer satisfaction. This role requires strong collaboration with cross-functional teams—including Product Line Management, Engineering, Support, and Knowledge Management—to ensure documentation is accurate, timely, and aligned with business goals.

Core Responsibilities

• Authoring User Guides, Feature Guies Quick Start Guides, and Technical Bulletins documents
• Manage, develop, and schedule documentation project plans to support company product release dates
• Work collaboratively with Product Line Management (PLM), Hardware and Software Development teams, Product Support Engineers (PSE), Sales, and Subject Matter Experts (SMEs) to collect and verify technical content
• Incorporating accurate feedback from internal stakeholders, SMEs, and external partners
• Ability to manage multiple documentation projects simultaneously
• Use collaboration platforms such as SharePoint Online (SPO), Confluence and MS Teams for planning, knowledge sharing, knowledge capture, and team coordination communication
• Lead documentation recovery efforts for at-risk projects, including planning, task delegation, and progress tracking
• Serve as a documentation liaison in cross-functional meetings, capturing updates and translating them into actionable content
• Provide peer reviews to ensure consistency and quality across deliverables
• Contribute to the development of documentation standards, templates, and best practices for the department

Expanded Responsibilities

• Drive documentation strategy for new product introduction
• AI-driven content generation or review tools
• Integrate multimedia elements (for example, diagrams and videos) to enhance user comprehension
• Analyze user feedback and usage metrics to continuously improve documentation effectiveness for customers

Qualifications

• Bachelor's degree in English, Communications, Technical Writing, Computer Science or related field preferred
• 4–6 years of experience in technical writing or documentation development, preferably in telecom, networking, or software environments.
• Proficiency in authoring tools (for example Oxygen XML, DITA, MS Word)
• Experience in a fast-paced, agile development environments
• Strong written and verbal communication skills
• Attention to detail and commitment to quality
• Experience using collaboration platforms such as SharePoint Online (SPO) or Confluence
• Familiarity with documentation standards and release processes
• Familiarity with project management tools such as Asana, Jira, and Planner
• Proven ability to work effectively across departments and geographies
• Ability to work onsite at company facilities as required for project development

At 1Finity, one of our corporate principles is "We respect human rights”. This commitment guides the actions of every 1Finity Group member and is fundamental to how we operate, both as individuals and as a company.  We are proud to be an equal opportunity employer that values diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.  By empowering people, we can unleash our collective strengths to create a better experience for our employees, our customers, and our partners.

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