NOC Support Engineer II

Fujitsu at a Glance

Fujitsu is a leading information and communication technology (ICT) company, headquartered in Japan, offering a full range of technology products, solutions, and services. Approximately 132,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers.

We are a corporate culture that places great value on the pursuit of new possibilities previously unimagined and brings them to fruition has been the foundation of the Fujitsu’s success since its inception.  In an increasingly competitive world, in which the pace of change continues to accelerate, Fujitsu must strive for continuous innovation. Each and every employee will rise to the challenge of creating new value amid changes in the management environment, technology, society and the marketplace. With a spirit of challenge, we are committed to the continuous creation of new value.  Fujitsu wants innovators like you!
Req ID:11916 

Corporate Overview

Fujitsu Network Communications, Inc., is a trusted partner to a broad spectrum of customers across all industries, enabling them to realize the maximum value from their communications networks.  We are a market-leading U.S.-based manufacturer of network equipment and a top U.S. patent holder in optical networking.  Our solutions combine the best wireline, wireless, and software technology with extensive multivendor services expertise to deliver custom, end-to-end network integration and management solutions.  For more information, please see http://us.fujitsu.com/telecom, connect with us on LinkedIn at www.linkedin.com/company/fujitsu-network-communications, and follow us on Twitter @FujitsuFNC.

Job Description

Fujitsu Service Operations & Maintenance is seeking a Network Operations Center (NOC) engineer with experience in multivendor network management solutions.  The selected candidate must have knowledge of, or experience with monitoring and isolating faults to determine root cause and remediation.  This includes both responding to automated events and incidents generated by monitoring tools as well as creating manual tickets based on observations and/or customer requests.  The NOC engineer will have professional communication skills, working with customers and management on a daily basis.  This position is for a level 1-2 engineer, and the candidate will be available for any or all shifts, including off shifts and weekends.

Accountabilities

• Managing a large quantity of network devices, ranging from Layer 1 transport (DWDM, SONET) to Layer 2/Layer 3 (routing/switching, IP, MPLS) in a multi-vendor and multi-customer environment
• Manage multiple monitoring (Federos Assure1, SolarWinds Orion, LogicMonitor), ticketing (Siebel, ServiceNow), and CRM tools to effectively monitor and identify events in the network and respond/resolve incidents
• Work with multi-vendor platforms and associated management tools and EMS/NMS systems, including Fujitsu, Cisco, Juniper, and Calix hardware and software.
• Prioritization, classification and escalation of incidents according to Standard Operating Procedures
• Communicate critical information to management, users, and customers, as necessary
• Ensure Service Level Agreements are maintained
• The position will require shift-work (day and night) to support the customer requirements for 7x24x365 support

Qualifications

Required

• Minimum 2 years’ experience in network communications field, troubleshooting Layer 1-2 networks and equipment
• Knowledge or Experience in 24/7 NOC or Operations environment
• Knowledge in IP protocols (OSPF, BGP, IS-IS), MPLS, Ethernet, Routing, and Switching
• Knowledge of telecommunication technologies (SONET, DWDM, OTN)
• Strong communication ability, both verbal and written
• Develop and follow detailed work instructions and processes
• Ability to successfully deal with multiple tasks while under pressure
• Strong analytical and problem-solving skills
• Strong interpersonal skills and experience working with cross-functional teams

Desired

• Associates/Bachelor’s Degree in a related field
• Fujitsu, Juniper, Cisco, Nokia vendor experience
• SDN Technologies
• SD-WAN, WAP
• Industry Certifications (CCENT, CCNA, CCNP, JUNOS, JNCIA, etc)
• ITIL V4 Foundation

At Fujitsu, one of our corporate principles is "We respect human rights." This principle underpins our corporate and individual activities and guides the actions of every Fujitsu Group member. We embrace diversity and equal opportunity. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.  By empowering people, we can unleash our collective strengths to create a better experience for our employees, our customers, and our partners.

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