Technical Support Engineer - Richardson, TX

Fujitsu is a leading information and communication technology (ICT) company, headquartered in Japan, offering a full range of technology products, solutions, and services. Approximately 132,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers.

We are a corporate culture that places great value on the pursuit of new possibilities previously unimagined and brings them to fruition has been the foundation of the Fujitsu’s success since its inception.  In an increasingly competitive world, in which the pace of change continues to accelerate, Fujitsu must strive for continuous innovation. Each and every employee will rise to the challenge of creating new value amid changes in the management environment, technology, society and the marketplace. With a spirit of challenge, we are committed to the continuous creation of new value.  Fujitsu wants innovators like you!

Fujitsu Network Communications, Inc., is a trusted partner to a broad spectrum of customers across all industries, enabling them to realize the maximum value from their communications networks. We are a market-leading U.S.-based manufacturer of network equipment and a top U.S. patent holder in optical networking. Our solutions combine the best wireline, wireless, and software technology with extensive multivendor services expertise to deliver custom, end-to-end network integration and management solutions. For more information, please see http://us.fujitsu.com/telecom, connect with us on LinkedIn at www.linkedin.com/company/fujitsu-network-communications, and follow us on Twitter @FujitsuFNC.

Job Title: Technical Support Engineer

Technical Support Engineer

Job Description

Services Operations & Maintenance is looking for a highly experienced mid-level engineer with advanced skillsets in hardware/software validation, solution deployment, and customer maintenance support. The selected candidate must demonstrate advance knowledge in Fiber Optic Networking, to include Layer 2 and Layer 3 Networking. Advanced knowledge in Routing and Switching is highly desired. Deployed solutions may include Fujitsu products and/or 3rd party vendor products. Candidate must have excellent customer service soft-skills, and be able to work in fast pace environment, via the phone.

At this time, Fujitsu Network Communications will not sponsor a new applicant for employment authorization for this position.

Accountabilities

• Willing to work any shift in a 24x7x365 operations environment, to include weekends and holidays
• Troubleshoot network issues via telephone while using remote access tools
• Possess and exhibit strong customer service soft skills
• Duplicate customer reported incidents in lab environment for troubleshooting efforts
• Perform real-time health check on all hardware and software components
• Assist in Development of automated test scripts in a lab and production environment
• Perform software, hardware installation/upgrades in lab and production environment
• Validation of troubleshooting procedures and MOPS in lab environment
   
  Qualifications
  Required

• 5+ Years with working experience in telecommunications
• Flexibility to work any shift, to include weekends and holidays
• Demonstrate drive and individual initiative from previous experience
• Advanced knowledge in network virtualization and cloud technologies
• Advanced knowledge Fiber Optic Networking, with emphasis in SONET
• Advanced knowledge in IP protocols (OSPF, BGP, IS-IS), MPLS, Ethernet, Routing, and Switching
• Advanced knowledge of telecommunication technologies (SONET, DWDM, OTN)
• Experience supporting new product deployments
• Strong written and verbal communication skills
• Ability to successfully multiple tasks while under pressure
• Detailed analytical abilities and technical writing skills
• Strong interpersonal skills and experience working with cross-functional teams
   
  Desired

• Degree in Engineering and/or 5+ years working experience
• Intermediate to advance knowledge in Fujitsu Telecommunication Products
• Cisco and/or Juniper Routing/Switching Certifications
• Background performing product vendor lab evaluations
• Background demonstrating strong Layer 2 working knowledge
• Intermediate/Advanced knowledge in Java scripting
• Intermediate/Advanced knowledge in SNMP/NETCONF
• Intermediate/Advanced knowledge in Unix

At Fujitsu, one of our corporate principles is "We respect human rights." This principle underpins our corporate and individual activities and guides the actions of every Fujitsu Group member. We embrace diversity and equal opportunity. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.  By empowering people, we can unleash our collective strengths to create a better experience for our employees, our customers, and our partners.

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