Wireless Product Support Engineer IV 2 2

About Fujitsu Network Communications, Inc.

Fujitsu Network Communications, Inc., is a trusted partner to a broad spectrum of customers across all industries, enabling them to realize the maximum value from their communications networks. We are a market-leading U.S.-based manufacturer of network equipment and a top U.S. patent holder in optical networking. Our solutions combine the best wireline, wireless, and software technology with extensive multivendor services expertise to deliver custom, end-to-end network integration and management solutions. For more information, please see http://us.fujitsu.com/telecom, connect with us on LinkedIn at www.linkedin.com/company/fujitsu-network-communications, and follow us on Twitter @FujitsuFNC.

• Provide and support customer lab and customer markets for SW/ HW New Feature verification and validation
• Train internal company members/teams (e.g. Knowledge Delivery, Sales Engineers, ,etc) on wireless products/solutions prior to General Availability (GA) release
• Creates and validates wireless product/solution test plans/test cases
• Coordinates lab evaluations by researching parts and test equipment needs for trials, installation/turn-up of product/solution in the Fujitsu or customer lab environment, and perform tests ensuring successful operation of the product/solution
• Reviews and provides input to User Manual documentation to ensure accuracy
• Provide tier-three technical support on the product solutions
• Proactively identify and troubleshoot hardware and software technical problems
• Troubleshoot, identify and resolve customer issues for Wireless product solutions
• Coordinates with other Fujitsu departments, as needed, to solve customer problems
• Analyze system logs, KPIs, Stats, performance issues, etc for mission critical wireless systems.
• Perform system analysis on a wide range of network technologies including, 3G, LTE, LTE-Advanced, 3GPP NR, etc
• Work independently and skilled at knowing when to utilize additional resources and/or escalate
• Communicates with customers about problems ensuring feedback is comprehensive

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.