Wireless Product Support Engineer IV

Fujitsu at a Glance

Fujitsu is a leading information and communication technology (ICT) company, headquartered in Japan, offering a full range of technology products, solutions, and services. Approximately 132,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers.

We are a corporate culture that places great value on the pursuit of new possibilities previously unimagined and brings them to fruition has been the foundation of the Fujitsu’s success since its inception.  In an increasingly competitive world, in which the pace of change continues to accelerate, Fujitsu must strive for continuous innovation. Each and every employee will rise to the challenge of creating new value amid changes in the management environment, technology, society and the marketplace. With a spirit of challenge, we are committed to the continuous creation of new value.  Fujitsu wants innovators like you!
Req ID:15336 

Job Description – Wireless Product Engineer –  [RAN IOT, RAN IODT, and Core ]

• Provide and support customer lab and customer markets for SW/ HW New Feature verification and validation
• Train internal company members/teams (e.g. Knowledge Delivery, Sales Engineers, ,etc) on wireless products/solutions prior to General Availability (GA) release
• Creates and validates wireless product/solution test plans/test cases
• Coordinates lab evaluations by researching parts and test equipment needs for trials, installation/turn-up of product/solution in the Fujitsu or customer lab environment, and perform tests ensuring successful operation of the product/solution
• Reviews and provides input to User Manual documentation to ensure accuracy
• Provide tier-three technical support on the product solutions
• Proactively identify and troubleshoot hardware and software technical problems
• Troubleshoot, identify and resolve customer issues for Wireless product solutions
• Coordinates with other Fujitsu departments, as needed, to solve customer problems
• Analyze system logs, KPIs, Stats, performance issues, etc for mission critical wireless systems.
• Perform system analysis on a wide range of network technologies including, 3G, LTE, LTE-Advanced, 3GPP NR, etc
• Work independently and skilled at knowing when to utilize additional resources and/or escalate
• Communicates with customers about problems ensuring feedback is comprehensive

Qualifications

•Education:  Master's degree in Electrical Engineering, Computer Science or related field of study

•10 plus years related telecom wireless experience

•Working knowledge of 3GPP technology, ORAN standards and implementations

•Service provider network design and implementation

•Direct hands on product experience and knowledge working with Service Providers and Engineering for Small Cell, LTE and 5G NR solutions

At Fujitsu, one of our corporate principles is "We respect human rights." This principle underpins our corporate and individual activities and guides the actions of every Fujitsu Group member. We embrace diversity and equal opportunity. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.  By empowering people, we can unleash our collective strengths to create a better experience for our employees, our customers, and our partners.

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